Relationship context
Who is involved, how they relate to the customer and how the relationship has evolved.
Product
Continue the work with the context already there.
Relaite turns authorised email and calendar activity into a current, evidence-backed understanding of relationships, initiatives, decisions, commitments and next actions.
It is designed to preserve continuity without asking people to maintain another version of reality.
Microsoft 365 firstEvidence-backedHuman controlled
CURRENT UNDERSTANDINGNorthstar Logistics
Cloud Modernisation
COMMITMENTRevised network diagramDue Friday · Waiting on pricing approval
CHANGEDImplementation timing19 August → 2 September
UNRESOLVEDCustomer confirmationWritten confirmation not found
The working model
The information already exists. Relaite keeps it connected.
Customer work is created continuously through communication. Relaite derives structured context from that activity and maintains how the pieces relate over time.
Initiatives
Which messages, meetings, people and commitments belong to the same piece of work.
Commitments
What your team promised, what others promised, ownership, deadlines and current state.
Decisions
What was agreed and whether later evidence appears to change or supersede it.
Dependencies
What work is waiting on another person, approval, document, decision or event.
Next actions
What may need attention based on current commitments, relationships, deadlines and active work.
Commitment Radar
See the work people agreed to do, even when nobody created a task.
Relaite keeps important commitments connected to the evidence from which they were derived.
Revised network diagram
Promised to Priya Sharma · Due Friday
Security sign-off
Customer response expected Monday
Implementation date
Later conversation appears to supersede the earlier date
Commercial terms
Marcus requested revision
Relationship continuity
Understand the account without asking someone to retell it.
Another authorised teammate should be able to understand what is happening without asking the account owner to reconstruct the story.
Work continuity
Continue where you actually left off.
Opening the same file is easy. Reconstructing why you were working on it is not.
Relaite is being designed to preserve the working state around an initiative so you can return after another meeting, an interruption, a day away, switching devices, switching customers or handing work to someone else.
Last active: Yesterday, 4:42 pm
Since then
- Customer confirmed security review attendees
- Pricing approval received
- Implementation date remains unresolved
CURRENT NEXT ACTION
Update network diagram before Friday and confirm the implementation date.
Before and after meetings
Meetings should advance the work, not reset your understanding of it.
- Current context
- Attendees
- Commitments due
- Unresolved questions
- Previous decisions
- Important changes since the previous meeting
- Proposed decisions
- New commitments
- Changed deadlines
- Dependencies
- Follow-ups
- Uncertain interpretations for review
People remain responsible for confirming important derived context.
Evidence first
Important context should have a reason.
Relaite is being built around a separation between source evidence and AI-derived interpretation.
The underlying source remains available. Derived claims can be versioned, reviewed, corrected and rebuilt as models and product logic improve.
01
Source
What actually happened.
02
Claim
What Relaite believes the source means.
03
Current context
What appears to remain true after considering later information.
04
Recommendation
What may deserve attention next.
Next best actions
Know what deserves attention and why.
Relaite recommends and explains. A person decides what happens next.
- 01Follow up because a customer request has gone unanswered
- 02Resolve an internal dependency before a promised deadline
- 03Confirm a changed date with the customer
- 04Prepare an unresolved issue for an upcoming meeting
- 05Hand work over with the relevant history already assembled
Product status
Clear about what exists today.
Current prototype
- Outlook email and calendar ingestion
- Contact discovery and interaction histories
- Relationship graph and initiative grouping
- Priority scoring and relationship health
- Meeting preparation and next-best actions
- Morning Briefing
- Inbox Triage
- Calendar Preparation
- Deep Search
- General Assistant
Being built for production pilots
- Permissioned Microsoft Graph connections
- Multi-user organisations
- Shared relationship context
- Evidence-backed commitment extraction
- Decisions and dependency tracking
- User corrections and history
- Role-aware access
- Source-aware visibility
- Retention and deletion controls
- Evidence-linked retrieval
- Continuity views across meetings and handovers
The current prototype is evolving into a multi-user production service. Design-partner pilots will be deliberately scoped around the workflows, users and access boundaries where Relaite can provide measurable value.
Design partners